How can we help you?
FAQ
What forms of payment do you accept?
Payments are made via credit card or ACH (direct from bank account). Credit cards we accept include Visa, Mastercard, Discover, and American Express
What are the billing terms?
Orders shipped Monday through Friday are billed on Thursday of the following week. Some customers may have other billing arrangements.
How do I retrieve my login information?
Your company administrator will request a login with the correct access for you.
My package was not delivered, who do I contact?
Most customers will have their own shipping account with FedEx or UPS. The first place to check for delivery status is with your shipper. When Preferred Industries ships an item for you, we send the packing slips and the shipment information for each package to a contact you provide to us. You would look up the specific shipment and check the tracking number information. Any further follow-up would be done with the shipper.
If the shipment was a bulk shipment and was shipped by Preferred Industries, please contact us at info@preferred-industries.com.
Must I register as a customer to order from you?
Yes. We require new customers to complete an Onboarding Package that provides addresses, phone numbers, email addresses and payment information. Once this is submitted, Preferred Industries will set up an account and allow you to place orders.
Do you only accept orders through the website?
Yes. If you need an order and wish to pay immediately by credit card, we can arrange that for you. Contact info@preferred-industries.com if you need assistance.
How can I find the items prescribed by the physician?
Our search and filters will allow you to search by HCPCS code, by brand, by product name, keyword or by SKU.
Can I order bulk quantities and ship them to patients myself?
Yes. We would set your account up as a bulk shipment account. We would ship the quantities you specify to your location. The invoice will include shipping costs.
How can I view my shipping costs?
Most customers provide us with their own shipment account with FedEx or UPS. This account is private to you and any rate discounts are between you and the shipper. You may access the shipping information at any time by logging into your shipper account.